

Plus, the finance team was able to reap the rewards of an automated process.

Now, with the Tipalti onboard-ing flow, our partners handle their own onboarding-there’s an automatic check built-in for tax compliance, banking details, and business address. “Before, there was nothing that made our partners feel secure with their payments information. We needed a platform that could make the experience better for our partners and our internal finance team.” “20% of support volume was payments-related questions which all went through me.
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“We’re payments focused-we collect on behalf of customers booking tours, and then remit those payments immediately back to our tour operator partners.”īut for Brar, the manual process and constant support issues were creating a bottleneck in the business-she was spending too much time on payments. With a local finance team of three and an outsourced team in India, Peek was managing 30,000+ invoices per month and processing daily payouts to over 4,000 partners. Partners couldn’t tell when their payments were sent to them, which is a very basic need.” Only the finance team had complete access, and the reporting on the partner-facing side was lackluster. The robust platform empowers its activity and tour operating partners to manage and grow their businesses by offering multiple solutions, including booking, marketing, reporting, and payments.įor Sara King Brar, Accounting Manager at Peek, “connecting the world through experiences” was only feasible if they fixed their broken payments process.
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With the combination of the marketplace and Peek Pro, a suite of software tools, Peek is more than just reservations. Fueled by wanderlust, they’re dedicated to “connecting the world through experiences.” With 195 countries in the world, Peek helps its customers discover and book amazing adventures.

The Tipalti Platform Global, scalable, and fully automated.Tipalti Card Manage and reconcile spend, gain visibility, and receive cash-back.Global Partner Payments Scalable payment solutions for creator, ad tech, sharing and marketplaces economy.Purchase Order Management Control and visibility over corporate spend.Accounts Payable Automation End-to-end, invoice-based payments designed for growing companies.Emilie is an entrepreneur passionately seeking recognition within the tourism industry. She is also a local tour guide for Montreal Food Tours and the founder of Turque & Bicycle Experiences. Emilie previously worked for Bus Tours of Old Quebec and acquired her apprenticeship as a guide through JPdL. She has an Associate of Arts and Sciences from Johnson and Wales University and lives in Miami with her husband, two daughters, and six cats.Įmilie Pelletier is responsible for Business Development at Cyclo Services, helping visitors explore Quebec City through cycling tours, bike rentals, and sustainable tourism. Michelle is also the President of Miami Beach 411 and thrives on change, providing exceptional service, and finding new ways to become better at what she does.
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Michelle Moore is a Vacation Planner and President of Miami Tour Company, a group of friendly and professional tour guides with complementary skills offering bus tours.
